From the media

Thursday, 19 January 2012 11:49 |

Most often they suspect they are being eavesdropped

Since 2009, a total of 11 complaints have been filed against the work of BIA, MSA and MIA. Not a single case of illegally eavesdropping has been established so far. The control of agencies does not serve that citizens find out whether an agency has "picked on them" or to satisfy their curiosity. The most common flaws in their work are completely obsolete regulations on the basis of which the security checks are carried out for certain positions in some public authorities and organisations.


Belgrade - Since 2009, a total of 11 complaints have been filed against the work of BIA, Military Security Agency and Military Intelligence Agency, and in three other cases I have acted on my own initiative, says for Danas Saša Janković, the Protector of Citizens.

He points out that citizens often suspect to be the victims of unlawful use of special measures that security and intelligence agencies apply in their daily work.

- If a citizen offers sufficient grounds for suspecting that some of the agencies treat him or her particularly unfairly or that he or she may suffer an irreparable damage due to the agency’s unlawful or irregular work, the Protector of Citizens may decide to examine the operation of the agency without requiring the complainant to previously exhaust all available legal remedies, for example, to address the internal control body or court - says Janković.

Monday, 2 January 2012 00:00 |

Citizens are concerned about bad administration

Vеčеrnjе nоvоsti, 2 January 2012

V. C. Spаsојеvić

In 2011, the office of the Protector of Citizens received 9,000 complaints and was contacted by 30,000 citizens. In 700 cases, the problem was solved just by sending a notification about the citizen’s complaint filed with the Protector of Citizens. Citizens often complain about unreasonable administrative procedures.

This is how the Protector of Citizens, Sаšа Јаnkоvić, summarises the past year for Novosti. He adds that in such an administrative environment many rights remain unfulfilled: access to personal identification documents, health care, inviolability of property, healthy environment ... Also, he says, there are still a lot of complaints about the work of courts, which are excluded from the control of the Protector of Citizens, but citizens keep complaining.

- In Serbia, so many violations of citizen rights occur on a daily basis as a consequence of errors in the work of administration, that no individual could rectify them in a whole year. The administration too often sees citizens as redundant cases, while they see the administration staff as a privileged and corrupt group of slackers – says Janković, adding that such a relationship exists because the administration bodies sometimes employ those who should not be in such position. As he points out, the employment in public sector is a "tool of social policy and a part of political party loot" and not the way to perform public work as effectively as possible.

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