The status of citizens’ rights in Serbia in 2015 was marked by economic strife faced by many citizens and a lack of legal certainty.
The Government and the public administration have been preoccupied with their own reforms, which are yet to produce any tangible benefits for the citizens.
Compared with the previous reporting year, complaints pertaining to social and economic rights have outnumbered complaints relating to the so-called maladministration–including delays, negligence, obvious inadequate implementation of law and other cases of deviation from good governance – as the most common complaints filed with the Protector of Citizens.
In the case that reasonably raised doubt about illegal eavesdropping of journalists, a control conducted established there was no eavesdropping, but that the information about the (legitimate) intentions of certain journalists were obtained in a different , improper way, outside the jurisdiction of the Ministry of Interior. In order to eliminate irregularities the Ombudsman has sent a series of recommendations that the Ministry of the Interior thoroughly implemented, in accordance with the Law, and of which the Ombudsman was informed. This reduces the space for similar irregularities in the future and improves the work of the Ministry of Interior and the respect for citizens' rights.
On 22 March 2016 at the General Assembly of the International Coordinating Committee of National Institutions for the Promotion and Protection of Human Rights (ICC) in Geneva Ombudsman Saša Janković received a certificate of re-accreditation in the highest A status as a National institution for the promotion and protection of human rights, for the period from 2015 to 2020.
It was the first time The United Nations first accredited an ombudsman as a National Institution for the Protection and Promotion of Human Rights with the highest "A" status in 2010 for a five-year period.
The International Coordinating Committee brings together national institutions for the promotion and protection of human rights recognized by the UN and accredits them according to the compatibility of work and responsibilities of human rights institutions in accordance with the Paris Principles.